Terms & Conditions

§ 1 Identity

Party of all contracts concluded through www.wolffapparel.com is

WOLFF Apparel
Pflügerstraße 13
12047 Berlin
represented by Bedour Al-Saleh

Telefon: +49 (0) 163 666 84 93
Email: hello@wolffapparel.com
Steuernummer : 16/205/04089

Hereinafter referred to as WOLFF.

§ 2 Scope

This agreement solely applies for all contractual agreements between WOLFF and their customer in its form at the time of the conclusion of the contract. Deviating, opposing or amending Terms & Conditions will not apply to the contract, regardless of WOLFF's knowledge, unless WOLFF explicitly approves their validity at the conclusion of the contract.

Through this website contracts are solely concluded with consumers within the definition of sec. 13 of the German Civil Code (BGB). Consumers on this view are notably natural persons that act on a basis neither attributed to their commercial nor to their self-employed professional activity.

The right of revocation in sec. 8 of these Terms & Conditions shall not apply in connection with any business relation to entrepreneurs within the definition of sec. 14 of the German Civil Code. It is Customers are advised to make use of their right of revocation in due time when in doubt of being consumers or entrepreneurs. In case the customer turns out to be an entrepreneur within the definition of sec. 14 of the German Civil Code by a subsequent verification, the first sentence shall apply.

§ 3 Conclusion of the Contract / Technical Procedure / Contract Language

A display of the goods on this website does not indicate a binding offer by WOLFF. The customer submits a binding offer to conclude a contract by transmitting their order. WOLFF reserves the right to freely decide about the acceptance of any offer. WOLFF accepts the offer by sending an order confirmation or by shipping the goods to the customer. In case the customer does not receive an order confirmation or a shipment within three weeks the offer is no longer binding.

The customer may select the goods on the website by clicking on the button „ADD TO BAG" to place them into their virtual shopping bag. After the selection of all desired goods the customer may access an overview of their virtual shopping bag by clicking on the button „items" or the corresponding graphic symbol. By clicking on the button „CHECKOUT" the customer will be redirected to the first step of the ordering process.

It is only possible to place an order as a registered customer. Non-registered Customers may register in the first step of the ordering process by entering their personal data. Registered customers may login to their account by entering their login data.

In this step the customer may enter a new billing and/or a new shipping address, the customer also selects their payment method (PayPal or credit card). The shipping costs will be calculated and implemented as soon as the customer enters and/or confirms their shipping address.

Before confirming the order the customer may review and correct the quantity and the type of the selected goods. By using the common web browser actions and by clicking on the particular goods or the corresponding graphic symbol the customer may access the information details and may modify the order. In this step the customer also confirms by checking the corresponding box to have read and accepted these Terms & Conditions.

At the bottom of the page the customer confirms the order and submits a binding order by clicking on the button "CONFIRM". An order confirmation site will open and a confirmation email will be sent to the customer's email address. WOLFF's acceptance of the offer follows the regulation in sec. 1.

The text of the contract will be provided in English.

§ 4 Partial shipments

WOLFF is entitled to partial shipments insofar as reasonable for the customer.

§ 5 Pricing

All prices displayed include the statutory VAT, but do not include the shipping costs. Shipping costs are displayed separately. Sec. 6 of these Terms & Conditions applies.

WOLFF reserves the right of adjustment of prices for orders with a shipping period of more than six weeks insofar as WOLFF is not responsible for the increase of costs. The customer is entitled to withdraw from the contract in the event of increase of costs.

§ 6 Shipments, Shipping Costs, Return costs

All orders will be carried by our shipping partner FedEx.

The shipping costs vary from the order dimensions and the country of destination. The individual shipping costs will be calculated within the last step of the order procedure (see § 3 sec. 4 of this Agreement) and will be displayed to the customer before submitting their order.

In the event of a revocation of the contract the customer shall cover the costs of the return shipping (see also sec. 8).

§ 7 Payments

WOLFF offers the following payment methods:

Payment through PayPal

PayPal is an online payment service for fast and safe payments. PayPal uses the payment methods renowned from your bank. For any transaction the customer chooses to use a bank transfer, direct debit, credit balance of the PayPal account or credit card for payment. Notwithstanding the payment method no additional fees apply for the customer. WOLFF's PayPal email is: hello@wolffapparel.com

Payment through credit card

The customer's credit card will be charged at the time of the transmitting of the order. In case of a positive response on the charging of the credit card the amount of the order will be debited on the card. In the event of a successful debit on the card WOLFF will ship the order. No additional fees apply for the customer for payments through credit card.

§ 8 Right of revocation

Revocation policy:

You have the right of revocation of the contract within 14 days without giving reasons.

The revocation period is 14 days from the day you take possession of the goods or any other person not being the carrier of the goods has taken possession of the goods on your behalf. In the event of an order of several goods not being delivered at the same time the revocation period is 14 days from the day you take possession of the last article or any other person not being the carrier of the goods has taken possession of the last article on your behalf. In the event of partial shipments of the goods the revocation period is 14 days from the day you take possession of the last part of the delivery or any other person has taken possession of the last part of the delivery on your behalf.

To use your right of revocation of the contract you need to send an explicit notice of revocation (i.e. a letter or an email) about your choice to revoke the contract to

WOLFF Apparel
Bedour Al-Saleh
Pflügerstraße 13
12047 Berlin

Tel.: +49 (0) 163 666 84 93
E-Mail: hello@wolffapparel.com

You may use the standard form for revocation attached. It is not mandatory to use this standard form.

To keep the revocation period it is sufficient to send out the declaration of the revocation within the revocation period.

Consequences of the revocation:

In case of your revocation of this contract we will reimburse you for all payments excluding shipping costs. We shall reimburse you instantly, at least within 14 days from the day we receive your notice of revocation of this contract. We will use the same payment method for the reimbursement as you used for the initial payment, unless otherwise explicitly agreed; you won't be charged for the reimbursement. We have the right to refuse the reimbursement until the return of the goods or until you provide evidence of the return shipment of the goods, whichever time is earlier. You shall return the goods instantly, at least within 14 days from the day you send us your notice of revocation of this contract. It is sufficient to send out the goods within this time period.

You shall cover the direct costs for the return shipping. In the event the goods cannot naturally be sent by mail and have already been shipped to your address at the time of the conclusion of the contract we will pick up the goods at your address at our own expenses if you are local. You are only liable for the deterioration of the goods being a result of a use exceeding the extent necessary to examine their condition, characteristics and functioning.

Besonderer Hinweis:

The right of revocation is excluded for contracts on the delivery of goods that are not prefabricated and for which an individual choice and determination by the customer is essential or that have explicitly been customised for the consumer.

End of Revocation Policy

§ 9 Retention of Title

WOLFF retains the ownership of all goods until the complete payment has been made.

§ 10 Warranty and Liability

Insofar as WOLFF's work shows a defect, the customer is entitled to choose the nature of their subsequent performance, such as removal of the defect or subsequent delivery.

The limitation period of warranty claims is two years from the day of the receipt of the goods. For used goods the limitation period of warranty claims is one year from the day of the receipt of the goods.

Claims for liability of defects shall be handled directly with WOLFF. Negotiations with third party agents that are not directly employed or instructed to negotiate by WOLFF are not recognized as negotiations in the meaning of § 203 sec. 1 BGB.

In the event of liability of defect claims based on malice or gross negligence, including malice or gross negligence of representatives or employees of WOLFF, WOLFF is liable under the statutory rule. Insofar as WOLFF's breach of contract is found to be neither malice nor gross negligence the liability is limited to the restitution of any foreseeable damages that typically arise. In the event of a breach of supplementary performance duties, WOLFF is not liable for slight negligence.

The liability due to a violation of life, bodily harm or health remains unaffected; the same applies to the liability pertaining to the German Product Liability Law (Produkthaftungsgesetz) and other binding statutory rules.

In the event of a default of WOLFF's or their employees responsibility, WOLFF is liable under the statutory law. Damages caused by delay will only be met if based on WOLFF's or their employees' malice or gross negligence and if the client has fulfilled their own duties to cooperate with WOLFF.

§ 11 Transport Losses

In the event the customer identifies transport losses of the goods/packaging we ask the customer to request a confirmation of these losses from the carrier in written and inform WOLFF. Our request for the written confirmation does not affect the customer's warranty rights. The written confirmation is only meant to support WOLFF by claiming damages from the carrier or the shipping insurance. In case the customer photographs the transport losses we ask to send these photos to

WOLFF Apparel
Bedour Al-Saleh
Pflügerstraße 13
12047 Berlin

E-Mail: hello@wolffapparel.com

§ 12 Data Protection

WOLFF hereby indicates according to the German Data Protection Law (BDSG) and the German Telemedia Law (TMG) that the customer's personal data is collected, processed and exploited in order to fulfil their contractual obligations. This data can be transmitted to mandated and selected partners according to § 11 BDSG (i.e. carrier).

The text of the contract will be stored by WOLFF and will be sent to the customer by email together with the order information. Registered customers may review their previous orders when logged in to their account.

By signing up for the WOLFF newsletter the customer's name and email address will be exploited by WOLFF upon the customer's approval until the customer unsubscribes from the newsletter.

All data is only exploited to the aforementioned extent and will not be transmitted to unauthorized third parties.

Data Protection Notice in accordance to § 13 sec. 1 TMG

In order to create access statistics the following data will be collected when visiting our website:

  • IP-address
  • URL of the site
  • Referer (the website you've been referred by to our website)
  • Date and time of the visit
  • Duration of the visit

The data will only be collected for the aforementioned internal purposes and won't be transferred to any third party.


On this website we use cookies (session-cookies und permanent-cookies). cookies are text files created by a server. The files collect data about the visitor and will be stored on the visitor's device.

session-cookies are only stored for the period of the visit, permanent-cookies are stored permanently on the visitor's device. In the event of revisiting the website the stored information may be analyzed and the visitor may be identified through the permanent-cookies by the server. The data collected by cookies may be combined with user profile data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en

Widerspruch, Widerruf, Auskunft, Berichtigung, Sperrung, Löschung

The user of WOLFF's website is entitled to revoke the approval to exploit their data according to § 15 sec. 2 No. 4 TMG and lay claim for disclosure of the collected data at any time. The user is also entitled to claim rectification, blocking or deletion of the data within the framework of the law. To make use of these rights or to send WOLFF a notice of revocation to create a user profile the user may send an email to hello@wolffapparel.com and indicates – if necessary – their IP-address and the time of their visit. WOLFF will disclose the requested information and will initiate the rectification, blocking or deletion of the data as far as possible. The disclosure of the information will be made electronically upon request.

§ 13 Final Provisions

In the event that any provision in this agreement is or becomes invalid or unenforceable or is incomplete, this shall not affect the validity of the remainder of this agreement.

This agreement shall be under the exclusive jurisdiction of the law of the Federal Republic of Germany. The applicability of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

The place of performance for shipments and payments to the extent permitted by law shall be Berlin. Any disputes arising out of or relating to the contract to the extent permitted by law shall be under the jurisdiction of the courts of Berlin. In relation to an end-consumer the place of performance and the place of jurisdiction shall be the place of residence of the consumer. In the event that the end-consumer has no place of residence within the European Union the place of jurisdiction shall be Berlin. In relation to end-consumers within the European Union the law of the place of residence of the end-consumer is applicable to the extent forcing consumer rights are affected.

December 2014